SUPPORT AND FAQS
We hope that your experience with EssentialKneeAid.com is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
Please note customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
If you need to makes changes to your order you will need to contact us within 24 hours of placing the order.
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 1-2 Business Days :)